Help Center

Why are anonymous names getting displayed in NPS/Analytics? 

The reason anonymous names are being displayed in your Analytics/ NPS results is likely because you are not sending the user data to Beamer. To ensure that the correct user information appears, you need to pass user details like first name, last name, or user ID within your Beamer script.

How to Resolve This:

Confirm that you are sending the user data in your Beamer configuration. Here’s how you can include user information in the embedded script:

<script>
	var beamer_config = {
           product_id: "YOUR_PRODUCT_ID", // Replace with your actual product ID
           user_firstname: 'Jane',
           user_lastname: 'Doe',
           user_email: 'jdoe@getbeamer.com',
           user_id: '1234'
         };
</script>
<script type="text/javascript" src="https://app.getbeamer.com/js/beamer-embed.js"></script>

 

Important Parameters:

• user_firstname: The user’s first name.
• user_lastname: The user’s last name.
• user_email: The user’s email address.
• user_id: A unique identifier for the user, ideally your app’s internal user ID.

While all these parameters are optional, it is highly recommended to at least include the user_id. This ensures that Beamer can more accurately track the user’s actions and interactions, even if they sign in from multiple devices.

For more details on how to embed, refer to our Technical Installation Guide.