Help Center

Everything you need to know about getting started with Beamer
Welcome to our Help Center. Here you'll find answers to the most common questions regarding Beamer, how to implement it, and how to manage your account.

Analytics
How are Views, Unique Views, and Clicks counted via API? Why are anonymous names getting displayed in NPS/Analytics? What are Users with Views? What are Push Clicks? What are Views and Unique Views? What Counts as a Click?
Installing Beamer
Embedding Beamer Script into React Applications Embedding Beamer Script in Vanilla React Embedding Beamer Script in Vite + React Embedding Beamer Script in Next.js Steps to Inject User Data into Beamer script in React How to install Beamer on your website or app? How to add Beamer as a menu item using our script? How to install Beamer on my WordPress account? How to add Beamer as a menu item using our WordPress plugin? How to install Beamer through Google Tag Manager How to install Beamer using our API? integration How to use Beamer with Intercom? How to add Beamer to Squarespace? How to add Beamer to Simvoly?
Pricing and subscriptions
What happens if I exceed my plan's limits? How much does User Onboarding cost? Is User Onboarding a Beamer product? Is Beamer really free? How to upgrade or downgrade NPS plans? Can I use a Beamer account on multiple websites? What are my payment options? How set and change a payment method? How to upgrade my account? How are Monthly Active Users (MAU's) calculated? Is there any limit for API requests? What is Beamer’s privacy policy? What are Beamer’s terms of service? Can I cancel my subscription?
Account
How can I reduce MAU's? (Monthly Active Users) Can I use a Beamer account on multiple websites? How to manage multiple accounts? How to upgrade my account? How to use analytics on Beamer? What is the difference between basic and advanced analytics? How to change my password?
Creating Posts
Why is my post not appearing on the standalone page? How can I schedule a post (including expiration) on Beamer? How to create a post? How to edit a post? How to delete a post? How to copy a post? How to add a category to a post? starter How to highlight or pin a post?
Inserting content into posts
What is the maximum size for uploading media files? How to format a post? How to add a link to a post? How to insert videos? How to insert images? How to view a preview of my Beamer? What are comments and reactions? pro How to enable comments and reactions? How to change the order of my posts?
Post settings
How do I enable social media sharing for my posts? Can I Pin Post to the Top of the Feed?
Manage your team
How to invite my team? How to assign roles and permissions? How to delete users?
Settings
How can I adjust the font size for the header title and in-app content? How do I enable a list of months with posts on the standalone page? How can I enable or disable the "Show Back Button" when in standalone mode? How to enable or disable animated posts when opening the sidebar? How do I enable the scroll bar in my feed? How to enable or disable the search in the sidebar? How to resolve a 403 error in API? How can I personalise emails with my logo? Single sign-on (SAML SSO) How to change product name and description? How to send user data to the Beamer script? What is domain whitelist? How to use Domain Whitelist?
NPS
Manually Trigger the NPS Widget for Testing Purposes NPS Analytics Calculation How does Beamer count the monthly NPS limit? How to Modify the NPS Appearance? Can I switch the order of reaction in NPS? What are the different scores compared to the NPS 10 scale? Why am I getting low NPS responses? How do the initial time and delay for NPS gets calculated? How to Integrate NPS via Webhooks? How can the NPS Question and Appearance be changed? How to Integrate NPS via API? How to set up NPS using Beamer? How to customize NPS surveys? How to send NPS surveys by email or link? How to upgrade or downgrade NPS plans? How to change the default date of NPS Analytics?
Segmentation
How to remove users from User Segmentation (Basic Segmentation)? What is the difference between internal and external "AND" or “OR” conditions when creating filters? How do I add a user ID to the segment, and is there a maximum limit for segmentation? Why is my segmentation post not appearing on the standalone page? How are segments combined in Beamer? Can I use AND and OR? pro What is user segmentation? pro How to use user segmentation? scale How to use advanced segmentation? How to use segment by URL integration How to connect Beamer and Segment
Feedback
How can I prevent specific users from posting comments in Beamer Feedback? How do I use Beamer Feedback? How do I set up the Idea Portal? How do I set up Public Roadmaps? pro How do I control who can vote on Ideas? pro Can you make an Idea or Comment visible to only a selected set of users? pro Can I share a Public Roadmap with customers or a selected segment? How do you create an Idea on behalf of a customer? How do you review or respond to Ideas and comments? How do you notify a customer once the status of the Idea is changed? pro Set a Priority Score for User Feedback How to Add a One-Click Feedback Button to your website pro How do I connect Zapier with Beamer Feedback?
Customization
How to enable or disable the "Read More" button? Enabling Beamer Notifications for Specific User Roles How to Customise the Position of the Widget Icon? How to Change the Header Name? How to Change Website Name? How can I have separate widgets for different products but display all updates on a single standalone page? How to customize in-app notifications? Can I change the Beamer icon on my website? How to change the appearance to fit my site? starter How to translate my posts in different languages? What can you change with appearance customization? How to use custom CSS to personalize Beamer’s appearance?
Notifications
How is the Unread Notification/Badge Count Calculated? How can I upload the push notification logo? What is the maximum number of characters allowed in the snippet? How do two boosted announcements work? How do I subscribe to email notifications, and how do they function? How can I preview a email notifications in Beamer? What happens if I edit/republish a post? How to customize in-app notifications? What are push notifications? How to get push notifications? pro How to setup and use push notifications? How to unblock notification permissions on any browser scale How to use single user notifications? How to use custom domain for push notifications?
Advanced
How to set up your custom sender domain?
Integrations
How to implement Google Analytics 4(GA4)? What are UTM parameters? integration How to use integrations with Beamer using Zapier integration How to connect Beamer and Segment integration How to use Beamer with Intercom?
Security
Where Beamer data is saved and what is the data?
Analytics Installing Beamer Pricing and subscriptions Account Creating Posts Inserting content into posts Post settings Manage your team Settings NPS Segmentation Feedback Customization Notifications Advanced Integrations Security
Back to the top expand_less